Hong Kong taxi dispatch software, when entered the market of taxi services, has done many promises and many claims to compete taxi giant Uber. Unfortunately, this Hong Kong app couldn’t perform well and hit a record of 11,000 complaints against the taxi drivers last year and had more than doubled over the past decade and a half. Maximum of the complaints were related to filthy driving, unnecessary long routes and overcharging from customers suggests a report from the government’s Transport Complaints Unit. While the Hong Kong Taxi Council, an organization comprising taxi owners, stakeholders, and drivers and they promotes improved services and development of the industry while they blamed the miscommunication between taxis and passengers the ultimate reason for the complaints. The unit disclosed that 2,851 complaints were done against taxis in the last quarter of 2018. The first three quarters had 8,149 complaints and the total reached 11,000 breakings the previous peak of 10,759 in 2017.
In the last quarter, 686 times there were complaints where taxis denied to accept a hire, whereas another 500 were of bad driving and drivers took long routes 451 times taxis overcharged with customers. With comparison to the third quarter, the complaints were few refusals but the overcharging and taking long route complaints increased.
There’s no driver who can really acknowledge or believe that he’s an awful driver. In the event that you’ve watched Canada’s Worst Driver, you’ll thoroughly get why. A ton of these individuals who make up the cast aren’t simply awful however abominable in their driving propensities. When you get named by somebody you know or a friend or family member so far as that is concerned, they’re so worried about your driving propensities, they simply have your best advantages on the most fundamental level and need you to be in any event somewhat superior to anything what you as of now are.
An awful driver has no clue regarding whether he destroyed somebody’s day or not, regardless of whether he caused a mishap out and about when he turned without flagging, veered into different paths without checking his side mirror or back view reflects, or caused somebody a heart assault so far as that is concerned. Terrible drivers are discourteous, impolite, mean, and graceless however brassy, which shows in their frame of mind, yet in their conduct when all is said in done. Such drivers are the kindest of hearts when cops banner them down, however this goes on for a minute. Any slight issue will tick them off, and their real nature will be exposed before all. There’s a guiltless oversight, typically made on events, and there’s the stupidity shown by awful drivers consistently. We’ve ordered only 20 of these awful driver propensities that are done each day, to make sure you can be increasingly mindful and mindful on the streets.
It’s difficult for me to envision that, in this focused condition, taxis would give terrible support of their clients,’ said Mr. Kwok. ‘Likewise, such a significant number of these objections are emotional – like stating the driver was impolite.’ ‘At times they will whine about little things,’ he said. A superior working condition will enable drivers to be increasingly tolerant and understanding, he said. ‘The key is that everybody is battling for travelers now,’ he said.
Following are the basic problems which were faced by passengers, because of taxis –
- Refusing Hire
Taxis are really ubiquitous in Hong Kong, and it becomes really challenging, to hail a taxi especially at the peak hours or after clubbing during the weekends. You are not supposed to go to an official taxi rank to hail a ride in Hong Kong. Here you must not stop a taxi driver with a double yellow line. Try smaller lanes and avoid the major roads as police sometimes check for fraud pickups.
Technically, the taxi drivers here are obliged to drive you to your destination and they can’t refuse your request. It is a criminal offense for them to refuse and can be prosecuted against this offense. It appears to be abnormal that a few drivers would be so shallow as to dismiss any admission, yet a few drivers would contend that a short-bounce passage really costs more than the measure of income it creates. When you consider the expense of oil, the authorizing charges, and even ‘shrouded’ costs, for example, cabbie protection, running expenses and general mileage on the vehicle, it very well may be anything but difficult to extrapolate that short-bounce admissions are basically not worth the exertion.
Indeed, all drivers would love to do savvy long outings constantly, however, the straightforward truth is that the clients’ direct interest, and not the impulses of the driver or his/her readiness to complete a short-jump venture. In the event that a client just needs to travel several miles, at that point that is actually what the driver is committed to giving, under the terms of their agreement with the Council.
Choosing what ventures you acknowledge (in London it’s the exemplary ‘I’m not going south of the waterway during this time, mate!’ rendition) without any justifiable cause does not charm the calling to general society. Drivers need to acknowledge that by joining to turn into a cabbie, they are there to give support of people in general, regardless of what Joe Public needs.
- Bad Behavior
Because you’re a decent individual does not imply that individuals will likewise be pleasant to you all the time. This is something you’ll understand as you manage your partners, the servers at a corner eatery, the general population when look at counter at the store, or the cabbie driver who should take you home.
Here are a few hints on how you can manage impolite cabbie drivers:
Try not to react with impoliteness: Everyone has awful days, and the taxi driver very well might have one. On the off chance that you react with discourteousness, you will just fuel that outrage and exacerbate the situation. Try not to mind their inconsiderateness; you can remain calm, or react with generosity. The driver will acknowledge later on that his mentality was totally uncalled for.
Know your rights – Indeed, even before you hail a taxi, ensure that you know your rights as a traveler quite well. Some of the time, taxi drivers act inconsiderately when they will not carry out their responsibility well, and uses the impoliteness to make you back off. On the off chance that your goal fits the bill for a meter rate and not a level rate for instance, ensure you know this. This will enable you to react as needs be the point at which the driver begins to end up requesting about something that shouldn’t give in any case.
Check your attitude – Tragically, there are inconsiderate travelers too. Try not to stress, we comprehend this great. As we stated, everyone has terrible days. At the point when the cabbie driver begins to end up discourteous, check yourself and check whether your tone is as yet sensible. Obviously, the driver ought not to battle discourteousness with impoliteness, however, it occurs. It’s a human instinct. Be that as it may, in any event you know where the antagonistic vibe is coming from.
Report the incident. Regardless of whether it’s been a terrible day for the cabbie driver, or he was simply responding to conditions, impoliteness ought to never be endured (credit mill operator). Contact the taxi organization immediately and let them comprehend what occurred. This will guarantee that the taxi organization gives the cabbie driver the essential disciplinary activity for his conduct.
- Failure to take the most direct route
Cab drivers can pick longer courses when it’s helpful for them. Be that as it may, do we know whether taxis are controlling GPS settings to work to support them?So what can individuals do to forestall GPS to enable them to take longer courses? There isn’t much we can do however focus on the driver’s courses and give proposals. In the event that your driver is taking undesirable courses without reason, don’t be reluctant to talk up or get another taxi. An old GPS framework could work to a driver’s favorable position. Imagine a situation where you bounce in your Uber hoping to be at your goal in 10 minutes, however, your driver has gone in a new direction and all of a sudden your trek is stretched out to 20 minutes. What gives? Was your driver taking a more drawn out course deliberately?
On the off chance that your driver is taking an alternate or longer course, it may not really be deliberately. Sometimes it might happen that the route is being sewed or any constructions is going on. So you should not always doubt the driver, it can be for your own good.Regardless of whether you’re paying a forthright toll or are charged after the outing closes, you will get a receipt for your excursion admission. That receipt ought to incorporate a guide. The guide will demonstrate your driver’s course and can fill in as confirmation that the person was intentionally taking a more drawn out course.There could be substantial traffic on one course, so taking the more drawn out course may really be speedier over the long haul. A street might be shut down because of sewer fix or street fixes. For this situation, your driver may need to take a reroute to get to your goal. There might be a mishap causing delays, and your driver may go an alternate course a minute ago to spare you time.
Or if you are using Hong Kong taxi dispatch app, you can track the GPS localization via app to see if the driving route is correct and shortest.